RETURNS POLICY

As we are an online store we appreciate that from time to time you may order an item then be unhappy with your chosen product. In this case, we offer to replace, exchange or refund the item provided you have emailed us at croglintoys@gmail.com within 7 days of receiving the item to let us know & have returned the item(s) to us in Saleable Condition within 14 days of receiving the item. Please note that we cannot refund until we have received the item. Orders will be refunded in full, minus the cost paid for shipping in the original transaction. The buyer is responsible for return postage costs unless the item is faulty.

Please make sure you return your items to us via RECORDED DELIVERY so that we have proof of postage to the address below. Please include your original invoice or a packing note with your contact details and reason for the return.
Croglin Toys
1 Mulcaster Place
Croglin
NR Carlisle
Cumbria
CA4 9RX
UK

At Croglin Toys we make all of our products in house at our workshop in Cumbria. We are proud of what we make and the robustness of our designs which have all been tested by many small hands. If you feel that our products have not met your expectations in any way, please let us know.

In the case of manufacturing defects:

Goods are considered faulty if they are damaged as new, or a fault becomes apparent during initial use. If your item has become damaged through regular wear or an accident, please see our repairs policy.

We must be notified by email & items must be returned to us within 14 days of buyer receiving so we can assess item to ensure they meet our policy criteria & qualify for refund, replacement or repair.

REFUNDS & REPLACEMENTS

If you require a full refund or choose replacement items of a lesser value, we will issue a refund to the card which you used to place the original order. We will send you a confirmation email to let you know when the refund takes place. Please allow up to 30 days for refunds.

CANCELLATIONS

You have the right to cancel your order within 7 days from when the order was placed. All items must be kept intact and in saleable condition. A full refund shall be reimbursed to the card with which you originally paid within 30 days of us receiving the returned items.

SECURITY & PRIVACY

All of our customer details are protected and under no circumstances shall we pass on those details to any third parties without your consent.